1 - Refund and return period is 30 days from delivery

2 - No refunds or exchanges after 30 days

3 - Only unopened and unused products in original sealed packaging can be returned

4 - Opened or compromised packaging is not accepted

5 - Returned items must be in original condition with no damage, moisture, or contamination

6 - Proof of purchase is required for all returns

7 - Gift cards cannot be returned

8 - Sale or clearance items cannot be returned

9 - Opened or used products cannot be returned

10 - Customers must request an RMA number before returning any item

11 - Returns sent without an RMA number will not be accepted

12 - Customers are responsible for return shipping costs

13 - Shipping costs are non-refundable

14 - Customers should use trackable shipping and insurance for returns

15 - Growwe is not responsible for returns lost or damaged in transit

16 - Return addresses differ by region and will be provided by customer service

17 - Refunds are issued only after the item is received and inspected

18 - Refunds are processed to the original payment method

19 - Banks and card companies may require extra time to post refunds

20 - Partial refunds may be issued for late returns

21 - Partial refunds may be issued for items with minor damage

22 - Outbound shipping fees from free or discounted shipping may be deducted

23 - Exchanges are only available for defective items or incorrect items sent by Growwe

24 - Customers must contact support to request an exchange for defective or wrong items

25 - Growwe covers shipping costs for defective or incorrect items

26 - Damaged or defective items must be reported within 7 days of delivery

27 - Photos of the damaged item and packaging must be provided

28 - Damaged or defective items qualify for a replacement or full refund

29 - If an item is marked as a gift, the recipient receives a gift credit upon return

30 - If an item was not marked as a gift, the refund goes to the original purchaser

31 - Customers can contact Growwe at hello@growwe.com

32 - A contact form is available on the website

33 - Customers must provide their order number for assistance